Terms of service

Overview
Welcome to friendsofv GmbH! The terms “we,” “us,” and “our” refer to friendsofv GmbH. friendsofv GmbH operates this Shopify‑based shop and website, including all related information, content, features, tools, products, and services, to provide customers with a personalized shopping experience (the “Services”). The following Terms and Conditions, together with any other policies referenced here, describe your rights and obligations when using our Services. Please read these Terms and Conditions carefully, as they contain important information about legal rights and address topics such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree to the Terms and Conditions or the Privacy Policy, you may not use or access the Services.

Access and Account
By agreeing to these Terms and Conditions, you confirm that you are of legal age in the state or region of your residence and that you have given permission for your minor dependents to use the Services on devices that you own, have purchased, or manage. To use the Services, including accessing or browsing our online stores or purchasing products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you are fully authorized to provide it. You are solely responsible for safeguarding your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Our Products
We strive to present our products and Services in our online stores as accurately as possible. However, colors or the appearance of products may vary from what is displayed on your screen due to the device used to access the shop and its settings and configuration. We do not warrant that the appearance or quality of products or services purchased will meet expectations or match the depictions in our online stores. All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue products at any time and to limit quantities offered to any person, geographic region, or jurisdiction on a case‑by‑case basis.

Orders
By placing an order, you submit an offer to purchase. friendsofv GmbH reserves the right to accept or reject any order at its discretion for any reason. An order is deemed accepted only upon confirmation by friendsofv GmbH. Acceptance of an order is conditioned on receipt and processing of your payment. Please review your order carefully before submitting it, as friendsofv GmbH may not be able to accommodate cancellation requests after an order has been accepted. If an order is not accepted, modified, or canceled, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout. Returns or exchanges are only processed in accordance with our Refund Policy. You represent and warrant that purchases are for personal or household use and not for commercial resale or export.

Pricing and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in the order confirmation emailed to you. Unless expressly stated otherwise, listed prices exclude taxes, shipping, handling, customs, and import duties. Prices shown in our online stores may differ from prices in brick‑and‑mortar stores or online stores operated by third parties. From time to time, we may offer promotions affecting pricing that are subject to terms different from these Terms and Conditions. In the event of a conflict between promotional terms and these Terms and Conditions, the promotional terms will govern. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores and to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that transactions can be completed and contact made as needed. You represent and warrant that (i) the credit card information provided is truthful, accurate, and complete, (ii) you are authorized to use the card for purchases, (iii) charges incurred will be honored by your card issuer, and (iv) you will pay the charges at the posted prices, including shipping and handling fees and applicable taxes.

Shipping and Delivery
We are not liable for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control. Title and risk of loss pass to you once products are handed over to the carrier.

Intellectual Property
Our Services, including but not limited to all trademarks, service marks, text, artwork, images, graphics, product reviews, video and audio files, and the design, selection, and arrangement thereof, are owned by friendsofv GmbH, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws. These Terms and Conditions permit use of the Services for personal, non‑commercial purposes only. Except with our prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services. Except as expressly set forth herein, nothing in these Terms and Conditions grants any license or other rights in patents, trademarks, copyrights, or other intellectual property of friendsofv GmbH, Shopify, or third parties, nor may any such grant be implied. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by friendsofv GmbH. The names, logos, product and service names, designs, and slogans of friendsofv GmbH are trademarks of friendsofv GmbH or its affiliates or licensors. You may not use these marks without prior written permission from friendsofv GmbH. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Optional Tools
You may gain access to customer tools offered by third parties as part of the Services, which we neither monitor nor control or influence. You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement. We disclaim any liability arising from or relating to your use of optional third‑party tools. Use of optional tools made available through the website is entirely at your own risk and discretion. You are responsible for reviewing and accepting the terms under which such tools are provided by the third‑party providers. We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also constitute part of the Services and be subject to these Terms and Conditions.

Third‑Party Links
The Services may include materials and hyperlinks to websites provided or operated by third parties (including embedded third‑party features). We are not responsible for reviewing or evaluating the content or accuracy of third‑party materials or websites that you access at your discretion. If you choose to leave the Services to access such materials or websites, you do so at your own risk. We are not liable for any damage or loss caused by access to third‑party websites or by the purchase or use of products, services, resources, or content on third‑party websites. Review the third party’s policies and procedures carefully and ensure that they are understood before undertaking any transaction. Complaints, claims, concerns, or questions regarding third‑party products and services should be directed to the third party.

Relationship with Shopify
The friendsofv GmbH online shop is powered by Shopify, enabling us to provide the Services. However, all sales and purchases made in our shop are transacted directly with friendsofv GmbH. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspects of the dealings between you and friendsofv GmbH, including any injury, damage, or loss arising from purchased products and services. You expressly release Shopify and its affiliates from all liability for any claims, damages, and obligations arising out of or related to your purchases and transactions with friendsofv GmbH.

Privacy Policy
All personal data collected through the Services is subject to our Privacy Policy. Certain personal data may also be subject to Shopify’s privacy policy available here. By using the Services, you confirm that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal data regarding your access to and use of the Services in order to provide and improve the Services. Data submitted to the Services is shared with Shopify and third‑party providers, which may be located in countries other than your country of residence, to deliver the Services. For more information about how we, Shopify, and our partners use your personal data, please refer to our Privacy Policy.

Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty‑free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may exercise our rights under this license to operate, provide, evaluate, expand, improve, and promote the Services, fulfill our obligations, and exercise our rights under the Terms and Conditions. You further represent and warrant that: (i) you own all Feedback content or otherwise hold all necessary rights; (ii) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms and Conditions. We are not obligated to (1) keep your Feedback confidential, (2) pay compensation for your Feedback, or (3) respond to your Feedback. We reserve the right, but are not obligated, to monitor, edit, or remove Feedback that we, in our sole discretion, deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms and Conditions. You represent that your Feedback does not infringe third‑party rights, including copyrights, trademarks, privacy, publicity, or other personal or proprietary rights. You further represent that your Feedback does not contain defamatory or otherwise unlawful, abusive, or obscene material and is free of viruses or other malware that could affect the operation of the Services or any related website in any way. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility or liability for Feedback posted by you or any third party.

Errors, Inaccuracies, and Omissions
From time to time, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. Where information is inaccurate, we reserve the right to correct errors, inaccuracies, or omissions; change or update information; or cancel orders at any time without prior notice (including after an order has been submitted).

Prohibited Uses
You may access and use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services: (a) for unlawful or malicious purposes; (b) to violate international, federal, provincial, state, or local rules, regulations, laws, or ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re‑use material that does not comply with these Terms and Conditions; (g) to transmit or procure the sending of advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use of the Services or that, as determined by us, may harm friendsofv GmbH, Shopify, or users of the Services or expose them to liability. In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used to affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any part of the Services; (c) collect or track the personal data of others; (d) engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms and Conditions.

Termination
We may terminate this agreement or your access to the Services (or parts thereof) at any time, in our sole discretion, without notice. You remain liable for all amounts due up to and including the date of termination. The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Disclaimer of Warranties
The information presented in or through the Services is made available solely for general informational purposes. We make no warranties as to the accuracy, completeness, or usefulness of this information. Any reliance placed on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. UNLESS EXPRESSLY STATED BY friendsofv GmbH, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT. WE DO NOT GUARANTEE OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR‑FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY IN FULL.

Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, friendsofv GmbH, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL IN NO EVENT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, DATA LOSS, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Indemnification
You agree to indemnify, defend, and hold harmless friendsofv GmbH, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to third parties, arising out of (1) your breach of these Terms and Conditions or any documents they incorporate by reference, (2) your violation of any law or third‑party rights, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that failure to give prompt notice will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of any such claim at your expense, including choice of counsel, but will not settle any claim requiring your non‑monetary obligations without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

Severability
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any remaining provisions.

Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this website or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Assignment
You may not assign, transfer, or delegate this agreement or any rights or obligations under these Terms and Conditions without our prior written consent, and any attempted assignment is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Governing Law
These Terms and Conditions and any separate agreements under which we provide you Services are governed by, and shall be construed in accordance with, the federal and state or territorial courts of the country in which friendsofv GmbH is headquartered. You and friendsofv GmbH consent to the jurisdiction and personal venue of those courts.

Headings
The headings used in this agreement are for convenience only and shall not affect these Terms and Conditions.

Changes to the Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions at our discretion by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law. Such changes will take effect on the date specified in the notice. Continued use of or access to the Services after changes are posted constitutes acceptance of those changes.

Contact Information
If you have questions about the Terms and Conditions, please contact info@friendsofv.com.

Our contact information is listed below:

friendsofv GmbH
info@friendsofv.com
Karl-Bekehrty-Straße 170, 1140 Vienna, Austria
+41792872408